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India Massive Internet Outage As Cables Cut

Murad Ahmed, Technology Reporter

Tech Central: er, something's happening

Millions of people across the Middle East and Asia have lost access to the internet after two undersea cables in the Mediterranean suffered severe damage.

Huge numbers in Egypt and India were left struggling to get online as a result of the outage, when the major internet pipeline between Egypt and Italy was cut.

Internet Service Providers (ISPs) throughout the region, including those in United Arab Emirates, Kuwait and Saudi Arabia, also reported problems. International telephone calls, which have also been affected, are being rerouted to work around the problem.

Industry experts told The Times that two sub-sea cables went down just off Alexandra, causing the mass disruption. It happens to a single cable typically once a year, and companies have developed the fail-safe of redirecting traffic to a second cable should this occur.

“It is incredibly rare to experience a dual-break where both cables are down simultaneously,” said a spokesperson for Interoute, the internet networks company.

The Egyptian ministry said it will take “several days” for cables to be repaired and is trying to reroute Egypt’s internet connections.

Indian ISPs said their problems were due to the cable damage off Egypt. Speaking to reporters, Rajesh Chharia, president of the Internet Service Providers’ Association of India, said: "Information technology companies, software companies and call centres that provide online services to the UK or the US east coast are the worst affected."

Rafaat Hindy, from the Egyptian ministry, said: "Despite this being an international cable affecting many Gulf and Arab countries, we are closest to it and so we have a lot of responsibility.

"We are working as fast as we can."

It is thought that up to 70 per cent of web services in Egypt, and 60 per cent in India, were disrupted yesterday. There were reports that phone and internet difficults had spread to Yemen, Sudan, Bangladesh and Sri Lanka.

The shut down will take several days to fix, and could have a major impact on the region and across the world. It is likely to hit businesses who will struggle to communicate in the affected countires. Call-centres who work for British companies are likely to be offline or hard to contact in the coming days. Others warned that bank and stock market trading could be affected.

The digital blackout highlighted the vulnerability of global communications. Hundreds of millions of people access the web, but the vast majority of international traffic runs through a a small amount of cables submerged below the sea.

Industry insiders warned that a domino effect was occuring today, causing the disruption to spread across the globe. As companies’ private internet services went down, workers were forced to use the public internet and mobile phones to communicate. This has resulted in a heavy strain on phone and internet networks, meaning calls could go down and cause the internet to become slower or blackout completely.

Severed cables bring down phone lines linking Europe, Asia, Mideast

PARIS (AFP) — Internet and telephone communications between Europe, the Middle East and Asia were severely disrupted Friday after three undersea cables were damaged in the Mediterranean, France Telecom said.

"The causes of the cut, which is located in the Mediterranean between Sicily and Tunisia, on sections linking Sicily to Egypt, remain unclear," a statement said, while a spokesman said it was unlikely to have been an attack.

The company said it was sending a ship to fix the lines but that it would not arrive until Monday and that it could take until December 31 before normal service was restored.

Most business-to-business traffic between Europe and Asia was being rerouted through the United States, the firm said, but regular communications between Europe and several Asian countries has been disrupted since early Friday.

Sixty-five per cent of traffic to India was down, while services to Singapore, Malaysia, Saudi Arabia, Egypt, Taiwan and Pakistan were also severely affected, a spokesman said Friday evening.

An afternoon toll released by France Telecom said that 100 percent of traffic was lost in the Maldives Indian Ocean islands, with the Gulf state of Qatar and Djibouti, on the Gulf of Aden, also losing over 70 percent of their traffic.

Egypt's state news agency MENA reported that the cuts happened off the coast of Sicily at 10:00 am (0800 GMT) on Friday, with Indian-registered Reliance GlobalCom directing a submarine cable repair company to head to the region to fix the cables.

The agency added that services were being rerouted to backup cables and satellites to compensate for the failures.

The cables are jointly owned by several dozen different countries. One of the cables is 40,000 kilometres (25,000 miles) long and links 33 different countries while a second is 20,000 kilometres long and serves 14 states.

"If there was just one cable down we could have used the other two," said France Telecom spokesman Louis-Michel Aymard. "But all three are down so this puts us in a very difficult situation.

"This is a very rare situation," he said.

The cables might have got caught up in trawlers' nets or there may have been an underwater landslide, said Aymard. One appeared to be fully severed, while the other two seemed to be only partially cut, he added.

Each cable has a "leader" country, he said. Egypt is in charge of the main cable and in this capacity commissioned France Telecom Marine, a subsidiary of the communications giant, to handle the repairs.

The boat, with 20 kilometres (12.5 miles) of spare cable on board, will leave very early Saturday and arrive Monday.

In January, five cables in the Middle East and Europe were cut, causing Internet failures in the region and damaging traffic through the region's important call centre industry.

France Telecom said it would publish updates on its website on the latest traffic disruption. Traffic from Europe to Algeria and Tunisia is not affected, it said.